Investigation Skills Using Root Cause Analysis – Two Day
About This Course
This course is designed to provide delegates with the tools and knowledge required to begin leading RCA investigations. The course is based around case scenarios and on developing the practical skills required to undertake RCA investigations.
Day 1
- Introduction to course
- What Is Root Cause Analysis (RCA)
- Background to RCA
- Group exercise to discover RCA
- Introduction to the Root Cause Investigation
- Case Analysis
- The Six Steps to an RCA investigation
- Overview of Accident Investigation Techniques
- Investigation Team Composition
- Step One – Identifying what has happened and the information to collect
- Pareto Analysis
- The Risk Matrix
- The Process for Step One
- Collecting evidence
- Step Two- Sorting and Mapping Information
- Narrative Chronology
- Timeline
- Tabular Timeline
- Time Person Grid
- Change Analysis
- Group exercise
Day 2
- Step Three – Identifying Problems and prioritisation
- Affinity Mapping
- Step Four – Analysing information and identifying root causes
- Critical incident meetings
- RCA analysis Tools
- Thought Showers (Brainstorming)
- Brain writing
- Nominal Group Technique
- The 5 Why’s
- Barrier Analysis
- Cause and Effect Charts
- Event and Causal Factor Charts
- Step Five – Generating Solutions
- Informing
- Developing recommendations
- Step 6 – Report Writing
- Guidance on content and timescales
- Final Meeting
- Final Case Study
- Evaluation of course
Course Details
Duration: 2 day
Certificate: Certificate of completion provided
Course Title: Investigation Skills Using Root Cause Analysis – Two Day
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