Reception Skills - Training Course

About This Course
This course covers vital theory and practical techniques for all aspects of reception staff skills.

Who Should Attend?
Everybody who works in a customer facing environment – in particular those staff that work a front desk, a reception area, those who answer the telephone. In fact anybody who is a first point of contact.

Course Objectives
To highlight the importance of good customer care and to gain skills in dealing with difficult people and how to deal with complaints effectively.

Course Overview
Welcome and introduction, followed by:

The role of the receptionist	A vital team member
Principles of good customer care	How to meet and greet
The importance of image	How to portray confidence and competence
Organising the reception	Essentials of good communication
Listening skills	Dealing with difficult people
Handling complaints	The difficulties of using the telephone

Practical scenarios to recap key points
Assessment – written and practical

Course Details

Supporting Information

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Gateway Training & Consultancy Limited, 296 Picton, Watkiss Way, Cardiff, CF11 0SG

Telephone: 0845 450 7644