Developing Effective Communication Skills  - Training Course

About This Course
All our relationships are based on the way we communicate with each other. Successful relationships are based on how effectively we communicate our needs, problems, wants, desires etc.

This course is specifically designed for employees in all areas of the organisation. The programme takes individuals through a process that allows them to explore and understand the importance of effective communication

Who Should Attend?
The workshop is aimed people who are working in frontline services.

It will be particularly useful to: -

  Front Line Staff
  Managers and Supervisors
  Customer Care Staff

Course Objectives
The course aims to combine theoretical input with experiential exercises to offer delegates the opportunity to enhance and further their learning. Working in small and large groups to explore effective communication processes and translating these in to our own environments.

Course Overview
The programme will develop a level of confidence and competence to assist employees to communicate in a meaningful and creative way with colleagues, managers and customers.

Learning Objectives:

  Understand and define all the ways we use communication.
  Understand the role of communication in different situations.
  Understand how to construct environments for healthy communication.
  Develop skills in relationship building.
  Practice applying these skills in situations specific to your environments.
  This is a one-day programme to introduce staff to the concepts and practice of communication.

Course Details

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Gateway Training & Consultancy Limited, 296 Picton, Watkiss Way, Cardiff, CF11 0SG

Telephone: 0845 450 7644