Target group

Clinical staff and supervisors or managers of staff or volunteers in Competency Group A, who may need to identify when a

person may be deprived of their liberty, and when authorisation may be required to protect their rights under the LPS.

Whilst the LPS process may be triggered as part of care or treatment planning, some individuals may need to know how to

make a referral to the Responsible Body, so that it can arrange for the relevant assessments to be carried out. This might

include managers of care homes or other adult social care services, children’s residential care home managers or clinical

staff in health services.

a One Day introduction to Coaching skills

Duration : 13 Hours over 2 days Accreditation : 12 CPD

Venue: online or face to face 

This course is for anyone who might be involved in conducting investigations in healthcare. The focus of the course is the implementation of the new Patient Incident Response Framework (PSIRF) and has a very practical approach to learn the skills required to undertake a System Based Investigation

The course follows and endorses current NHS Patient Safety Incident Investigation (PSII) guidance and teaches recognised good practice approach(es) to systems based PSIIs and is based around case scenarios and on developing the practical skills required to undertake investigations whilst considering Human Factors and supporting families and staff as well as service users.

Duration : 13 Hours over 2 days
Accreditation : 12 CPD
Availability: In house only – Online & Face to Face

This is a 7 day programme which can be broken down into separate days if required 

Duration :  6.5 hours per day  

Accreditation : 6 CPD per day 

Who should attend?

All Health Care professionals who want to enhance their skills, extend their role or embark on a new career path. In particular; Practice nurses; District nurses; Nurses running hospital outreach services and any practitioners running profession-led clinics

Course Aims

• To understand the definition and recognition of long term, chronic conditions.
• To have an awareness of the NICE Guidelines and the  Quality and Outcomes Framework

• To understand the impact of long-term conditions on patients, carers and health services.
•  To understand the links between long term conditions and mental health.
• To be aware of current treatment and management of chronic conditions

Duration : 6.5 Hours
Accreditation : 6 CPD
Availability: In house only

Communicating with people who maybe be experiencing some form of personal difficulties and who may be in a situation which is causing them distress has a unique set of challenges which need to be managed to provide a first-rate healthcare service

Management of people who may be in crisis, including those who have suffered recent loss and who are receiving bad news requires a particular skill set to ensure that safety and security are paramount.

This programme enables participants to understand what makes for a good professional relationship, how to deal with potentially difficult situations and diffuse them, and how to take care of themselves.

This 2 hour session fulfils the education competencies required by the Skills for Health COre Skils Training Framework

Course Overview:

This course introduces healthcare professionals to the After Action Review (AAR) process—a structured debriefing method that encourages reflective learning, identifies gaps, and drives actionable improvements. Participants will learn to facilitate AARs in diverse clinical and administrative settings to enhance patient safety and operational outcomes.

An After Action Review (AAR) is a structured discussion conducted after an event to analyse what occurred, why it happened, and how improvements can be made, based on the perspectives of those involved. AARs serve as both an investigative and learning tool within the Patient Safety Incident Response Framework (PSIRF). There will be an increased emphasis on informing and involving patients in AARs, aligning with national guidance. NHS England highlights the importance of engaging patients, families, and staff appropriately following a patient safety incident and ensuring their involvement in any subsequent investigation.

This course is aimed at those who wish to facilitate and gain better understanding of AAR reviews and those who are part of an AAR team.

“An after action review method of evaluation usually takes the form of a facilitated discussion following an event or activity. It enables understanding of the expectations and perspectives of all those involved, and it captures learning, which can then be shared more widely.” NHS England

“AAR is a structured facilitated discussion of an event, the outcome of which gives individuals involved in the event understanding of why the outcome differed from that expected and the learning to assist improvement. AAR generates insight from the various perspectives of the MDT and can be used to discuss both positive outcomes as well as incidents.” - Patient Safety Incident Response Framework supporting guidance NHS England 2022

This is a three hour session which examines in more detail some of the challenges faced by people with neuro diversity