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Terms and Conditions

Please note : These Terms & Conditions apply to both in house & open courses

COVID-19 Updates

In these difficult times we have adapted the way we train and can now offer most of our courses online via webinar. However, there are still circumstances and mandatory qualifications such as First Aid & ILS that require courses to go ahead face to face. In these circumstances, we are taking the necessary precautions to keep our trainers and all course delegates safe. On booking a face to face course with Gateway Training, you will be sent the risk assessment relevant to course and activities taking place. We have also added the below updates to our terms & conditions.

All delegates attending a face to face course will be asked to read and sign this COVID-19 statement at the start of their training.

By attending this course, you are agreeing to the following terms & conditions that are set out for all Gateway Training & Consultancy courses that take place face to face. In line with government guidance, delegates should not attend a face to face training course if they: Have any symptoms of COVID-19; Have tested positive for COVID-19; Are awaiting the results of COVID-19 test; Have been in direct contact with an individual who has tested positive for COVID-19 in the past 14 days.  For more guidance on when to self-isolate, please see government guidance :

All delegates must have a temperature check before they begin the session. All delegates must wear a face covering throughout their session unless they are exempt. If these terms & conditions are not followed, delegates will be excluded from the training and no refund for the course will be issued. 

Change of Dates and Cancellations

We appreciate that sometimes cancellations and date changes are necessary.  

In some cases, a percentage of the course fee may be applicable for such cancellations or changes at a rate dependent on the time of the cancellation.

We charge fees at the following rates :

• If you cancel more than 14 days prior to course : No charge

• If you cancel 14 – 7 days prior to course : 50% of the course fee

• If you cancel less than one week prior to course : 75% of the course fee

• If you cancel on the day of the course : 100% of the course fee

Gateway Training & Consultancy reserve the right to cancel or amend dates and times of any course at any time without liability. Should this unlikely event occur, Gateway will do everything reasonably possible to notify all course delegates at the earliest opportunity of such changes. All delegates will be offered either a full refund, an alternative course date or a Gateway Training Credit Note.

Non-Attendance / Late Arrival

If delegates do not attend the course and you have not previously contacted us, the full course fee will still apply.  

If your delegates arrive late for a course or miss any session, it will be at the trainer’s discretion as to whether they are able to attend or complete the training.  For qualification purposes, we have to ensure that all delegates have attended all sessions in order to gain the skills and knowledge of the qualification.  In the case that the training is not able to go ahead or some delegates are not able to attend the training after a late arrival or non-attendance, the full course fee will still apply.  

Invoicing & Payment

Gateway Training & Consultancy’s standard invoicing terms are 30 days from date of invoice.  

New clients : Gateway Training & Consultancy requires full payment in advance of the course start date in order for the course to take place.  If payment is not received in advance of the training, we will take this as a cancellation notice and the date will be made available to other clients.

Exisiting clients (in house courses only) : For ongoing training requirements with existing clients, Gateway will invoice at the start of the month for all courses that took place during the previous calendar month.  All cancellation and change of date charges still apply.  

Certification (in house)

Certification will be emailed out to your booking contact following course completion.  The time for certification to be emailed after a course has taken place is dependant on course title and accreditation body.  If you are aware that you need proof of certification by a certain deadline, please do make us aware of this and we will endevour to get this sent to you 

Certification (open courses)

You will receive physical copy of your certification from the trainer after you have completed your course. If you require a digital copy of your certificate, please contact us and we will be able to arrange free of charge.

Course Content Alterations

We are committed to providing the best quality training for all of our delegates and our courses are constantly updated and improved.  Gateway Training & Consultancy reserves the right to alter course content without prior notice and without liability.

Late Payment

In the event of late payment, Gateway Training & Consultancy reserves the statutory right under the Late Payment of Commercial Debts (interest) Act [1998] to charge overdue accounts interest of 8% above the base rate per calendar month or part thereof if payments are not received within 30 (thirty) days. This applies from the last date that payment was due to the date payment is received.


Whilst Gateway Training & Consultancy strive to always provide the most up-to-date price information, this is not always possible. All prices quoted on this website or in our printed/downloadable materials are correct at the time they were listed or at the time of going to print, however, Gateway Training reserves the right to adjust prices as necessary. Please contact us for the most up-to-date prices. All prices are subject to VAT at the current rate.